Support Center

Most commonly asked questions and solutions

Download content folder, extract to your drive, open DAW, click gear icon in BollyX interface, select extracted "BollyX" folder location, restart plugin.

Download and extract content folder. Click gear icon in Sequel interface to select "Sequel2" folder location. For Windows users: ensure write/read permissions before moving files; delete "sequel2_settings" from Documents to reset. For macOS: delete "sequel2_settings" from Documents folder to reset.

Download and extract content folder. Click gear icon in Vinylistik interface, select "Vinylistik" folder. Windows users: verify write/read permissions before moving; delete "Vinylistik_settings" from Documents to reset. macOS users: delete "Vinylistik_settings" from Documents to reset.

Install the latest Visual C++ Redistributable from Microsoft, then restart your system.

Restart your Mac, launch Logic Pro X, go to Preferences → Plug-In Manager, locate the BeatSkillz product, click "Reset & Rescan Selection."

VST2 support for developers has been discontinued by Steinberg. All our plugins are now VST3, AU, and AAX. If your DAW requires VST2, consider using a third-party wrapper plugin.

We accept PayPal, Debit Cards, Credit Cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay. All payment processing is handled securely through PayPal and Stripe.

Common reasons: you're not logged in, incorrect coupon code syntax, maximum uses reached, coupon expired, already used on your account, product is already on sale, or the product is not included in the coupon's scope. Contact support if the issue persists.

We offer 30% off for current students and teachers in audio engineering, telecommunications, or music production. Submit a valid student or teacher ID to our support team. Cannot be combined with other promotions or used on upgrades and bundles.

VST3 — Cubase, REAPER, Studio One, Ableton Live, FL Studio
AAX — Pro Tools 11+
AU — Logic Pro X

macOS supports VST3, AAX, and AU. Windows supports VST3 and AAX only.

Close Logic Pro X. Delete com.apple.audiounits.cache from ~/Library/Caches/AudioUnitCache/. Reopen Logic, then reboot your computer.

macOS: Delete InstalledAAXPlugIns from ~/Library/Preferences/Avid/Pro Tools/
Windows: Delete the same file from C:\Users\[username]\AppData\Roaming\Avid\Pro Tools\

Need More Help?

Can't find the answer you're looking for? Our support team is here to help with any questions about our plugins.

Write to us: support@beatskillz.com