Most commonly asked Questions, and Solutions

Plugin Related Queries

Here is what you should do if you are unable to see the library ( Content folder ) :

1. Download the Content folder from the download section.
2. Extract the Content folder to the Drive of your choice.
3. Now open your DAW, Load Zodiac, and click on the gear icon ( Available on the Zodiac interface ) to select the location of the Zodiac Content folder.
4. Now just select the folder ” Zodiac ” that you extracted inside your Drive. Once that is done, it will automatically load the content on Zodiac, just restart the plugin.

Note:

For users: Windows

  • If you are planning to move the content of Zodiac to another location, please make sure that the target destination has folder write and read permissions before moving.
  • For resetting Zodiac back to factory settings and locations, please delete the file “Zodiac_settings” from the Documents folder.

For users: OSX

  • For resetting Zodiac back to factory settings and locations, please delete the file “Zodiac_settings” from the Documents folder.

Here is what you should do if you are unable to see the library ( Content folder ) :

1. Download the Content folder from the download section.
2. Extract the Content folder to the Drive of your choice.
3. Now open your DAW, Load Flashback, and click on the gear icon ( Available on the Flashback interface ) to select the location of the Flashback Content folder.
4. Now just select the folder ” Flashback ” that you extracted inside your Drive. Once that is done, it will automatically load the content on Flashback, just restart the plugin.

Note:

For users: Windows

  • If you are planning to move the content of Flashback to another location, please make sure that the target destination has folder write and read permissions before moving.
  • For resetting Flashback back to factory settings and locations, please delete the file “Flashback_settings” from the Documents folder.

For users: OSX

  • For resetting Flashback back to factory settings and locations, please delete the file “Flashback_settings” from the Documents folder.

Here is what you should do if you are unable to see the library ( Content folder ) :

1. Download the Content folder from the download section.
2. Extract the Content folder to the Drive of your choice.
3. Now open your DAW, and Load the TeknoKeyz,  click on the gear icon ⚙️ ( Available on the TeknoKeyz interface ) to select the location of the TeknoKeyz Content folder.
4. Now just select the folder ” TeknoKeyz ” that you extracted inside your Drive. Once that is done, it will automatically load the content on TeknoKeyz, just restart the plugin.

Note:

For users: Windows

  • If you are planning to move the content of TeknoKeys to another location, please make sure that the target destination has folder write and read permissions before moving.
  • For resetting Tekno Keys back to factory settings and locations, please delete the file “Teknokeys_settings” from the Documents folder.

For users: OSX

  • For resetting TeknoKeys back to factory settings and locations, please delete the file “Teknokeys_settings” from the Documents folder.

Here is what you should do if you are unable to see the library ( Content folder ) :
1. Download the Content folder from the download section.
2. Extract the Content folder to the Drive of your choice.
3. Now open your DAW, and click on the gear icon ⚙️ ( within the Sequel interface ) to select the location of the Sequel2 Content folder.
4. Now just select the folder ” Sequel2 ” that you extracted inside your Drive. Once that is done, it will automatically load the content on Sequel2, just restart the plugin.

Note:

For users: Windows

  • If you are planning to move the content of the sequel to another location, please make sure that the target destination has folder write and read permissions before moving.
  • For resetting the sequel back to factory settings and locations, please delete the file “sequel2_settings” from the Documents folder.

For users: OSX

  • For resetting the sequel back to factory settings and locations, please delete the file “sequel2_settings” from the Documents folder.

Here is what you should do if you are unable to see the library ( Content folder ) :

1. Download the Content folder from the download section.
2. Extract the Content folder to the Drive of your choice.
3. Now open your DAW, and click on the gear icon ⚙️ ( Within the Vinylistik interface ) to select the location of the Vinylistik Content folder.
4. Now just select the folder ” Vinylistik ” that you extracted inside your Drive. Once that is done, it will automatically load the content on Vinylistik, just restart the plugin.

Note:

For users: Windows

  • If you are planning to move the content of the Vinylistik to another location, please make sure that the target destination has folder write and read permissions before moving.
  • For resetting the Vinylistik back to factory settings and locations, please delete the file “Vinylistik_settings” from the Documents folder.

For users: OSX

  • For resetting the Vinylistik back to factory settings and locations, please delete the file “Vinylistik_settings” from the Documents folder.

Synthwave Drums 2 automatically installs the content at the correct location,

For users: Windows

  • If you are planning to move the content of SWDrumsV2 to another location, please make sure that the target destination has folder write and read permissions before moving.
  • For resetting SWDrumsV2 back to factory settings and locations, please delete the file “SWDrumsV2_settings” from the Documents folder.

For users: OSX

  • For resetting SWDrumsV2 back to factory settings and locations, please re-install the plugin and restart your system.

2% of WIN/Mac users faced the issue of “Preset not showing” up after installation, This is related to read and write settings.

Now you can directly select the location of the presets, by using the setting button on SEQUEL or SYNTHWAVE DRUMS V2,
It will ask you to locate the library, just simply select the Sequel folder or SWDrumsV2 folder which contains the presets.

* Presets are also separately available for download in your download section.

Kindly make sure that you have the latest Visual C Redistributable installed on your system, if not kindly download it from here

Install it, and restart your system, Plugin will now show up in your DAW.

1. Restart your Mac

2. Launch Logic Pro X (or MainStage).

3. Choose Logic Pro X > Preferences > Plug-In Manager (or MainStage > Preferences > Plug-In Manager).

4. Locate then select your Beatskillz product.

5. Click Reset & Rescan Selection – Successfully Validated should appear in the Compatibility column.

Our newer plugin will only have VST3, VST2 support for developers is discontinued from Steinberg. We cannot release VST2 for newly released plugin / upcoming plugin in the future.

You can use a third-party Wrapper plugin. Kindly search for the suitable one on the internet.

Kindly install the stereo version of the plugin or if you want to use the multi-output version then you must create multi-channel outputs in your DAW (Refer to your DAW manual on how to create a multi-channel output)

Anti-virus might alert you when you are downloading/ Installing our plugin, our products are 100% virus free, we check them twice before uploading it in our database. Feel free to kindly ignore those false positives notifications. 

Some anti-virus does that when you install a third-party application on your system

Cubase has a Sync issue, which is a known issue, to know more you can visit this page: https://forums.steinberg.net/t/vst-midi-out-of-sync-when-looping/123423/12

There is a workaround that you can follow:  Add a stereo delay on the sequel instrument track, and set to 168 ms on both left and right channels, zero feedback, and filters off. Then it will sync properly.

Sales Related Queries

All payment services are managed by PayPal and STRIPE as the main payment platform.

The current payment methods available are:

  • PayPal.
  • Debit Card (powered by PayPal).
  • Credit Card (powered by PayPal)
  • Stripe
‘Powered by PayPal’ means you don’t need a PayPal account but the payment service still managed through PayPal.
IMPORTANT: This information may change at any time without prior notice.

List of the most common reasons for a discount coupon may not work:

  • You are not logged-in on your Beatskillz account. Log-out first and then log-in again.
  • You are writing the wrong discount coupon syntax, for example, extra spaces at the end or an extra point at the end.
  • The maximum number of uses of the coupon has been reached.
  • The discount coupon expired.
  • The discount coupon has already been used.
  • The discount coupon will not work on the product that are already running on Sale.
  • Products in the cart are not included in the discount coupon.

Beatskillz is pleased to offer an academic discount on software products at 30% off the retail price (MSRP), available to all current students and teachers enrolled in audio engineering courses, telecommunication engineering degrees, or related music production studies.

Educational products are available exclusively through Beatskillz and are only available for full and single products. The educational discounts cannot be used to purchase upgrades, add-on packs, or bundles, and cannot be combined with any other promotion.

Unless otherwise specified, educational discounts can not be used during normal promotions including Summer Sale, Black Friday, and Christmas promotional campaigns.

To request an educational discount, submit a ticket to our support sales team with the following information:

A copy of your valid student or teacher identification or equivalent document from your educational institution. The document or identification must contain the requester’s first name, last name, and expiration date.

Notes:

Students may purchase each Beatskillz product only once. Eligible products may vary without notice.
Beatskillz will return or cancel any purchase and/or order that does not qualify.
Educational discounts may be used within 72 hours from receipt and cannot be regenerated once they have expired.
Educational discounts are for personal use and cannot be redistributed or resold.
Beatskillz does not store student cards or documents, and for this reason, these documents should be sent each time you request an educational discount.
Beatskillz reserves the right to decide if the student’s educational institution qualifies for the discount or not.

Technical Queries

There are currently different plug-in formats for native systems, all formats developed by Beatskillz are proprietary formats. The VST format is more widespread since it works on Apple operating systems such as macOS and Microsoft operating systems such as Windows, however, there are other (more limited) formats.

Our recommendation is to use the VST format whenever possible and avoid installing multiple formats when is it possible. Additionally, avoid installing formats not supported by your host (DAW or NLE) in order to save disk space.

Plug-ins formats available for native macOS operating systems:

VST3 (Virtual Studio Technology) developed by Steinberg.
AAX (Avid Audio extension) developed by Avid.
AU (Audio Units) developed by Apple.

Plug-ins formats available for native Windows Platforms:

VST3 (Virtual Studio Technology) developed by Steinberg.
AAX (Avid Audio eXtension) developed by Avid.

Recommended plug-in format according to the host (DAW or NLE):

VST3 format: Cubase, Nuendo, REAPER, Studio One, Live, Bitwig, FL Studio. etc
AAX format: Pro Tools 11 or above (mandatory due only support AAX format).
AU format: Logic Pro (mandatory due only support AU format), REAPER, Studio One, Live, etc.

macOS and AU 64-bits format:

  1. Close Logic Pro X.
  2. Using macOS Finder go to “~/Library/Caches/AudioUnitCache/” (without the quotes). 
  3. Manually delete the com.apple.audiounits.cache file (to force a complete new plug-ins scan). 
  4. Re-open Logic Pro X.
  5. Reboot the computer (mandatory).

After deleting the plug-ins cache file, on the next run, Logic Pro X will re-scan all of your Audio Unit plug-ins, and depending on the number of AU components installed, the process may take several minutes.

macOS and VST2 format:

  1. Close Cubase.
  2. Using macOS Finder go to “~/Library/Preferences/Cubase 11/” (without the quotes).
  3. Manually delete the Vst2xBlacklist Cubase.xml file (to delete the blacklist).
  4. Manually delete the Vst2xBlacklist Cubase (x86_64).xml file (to delete the blacklist).
  5. Manually delete the Vst2xPlugins Cubase (x86_64).xml file (to force a complete new plug-ins scan).
  6. Re-open Cubase.

macOS and VST3 format:

  1. Close Cubase.
  2. Using macOS Finder go to “~/Library/Preferences/Cubase 11/Cubase Pro VST3 Cache/” (without the quotes).
  3. Manually delete the vst3blacklist.xml file (to delete the blacklist).
  4. Manually delete the vst3plugins.xml file (to force a complete plug-in to rescan).
  5. Re-open Cubase.

Windows and VST2 format:

  1. Close Cubase.
  2. Press Windows key plus R.
  3. Enter “C:\Users\%username%\AppData\Roaming\Steinberg\Cubase 11\” (without the quotes), and click on OK.
  4. Manually delete the Vst2xBlacklist Cubase.xml file (to delete the blacklist)
  5. Manually delete the Vst2xBlacklist Cubase (x86_64).xml file (to delete the blacklist)
  6. Manually delete the Vst2xPlugins Cubase (x86_64).xml file (to force a complete plug-in to rescan)
  7. Re-open Cubase.


Windows and VST3 format
:

  1. Close Cubase.
  2. Press Windows key plus R.
    Enter “C:\Users\%username%\AppData\Roaming\Steinberg\Cubase 11\Cubase Pro VST3 Cache\” (without the quotes), and click on OK.
  3. Manually delete the vst3blacklist.xml file (to delete the blacklist).
  4. Manually delete the vst3plugins.xml file (to force a complete plug-in to rescan).
  5. Re-open Cubase.

After deleting the plug-ins cache files, on the next run, Cubase will re-scan all of your VST2/VST3 plug-ins, and depending on the number of VST2/VST3 plug-ins installed, the process may take several minutes.

macOS and AAX 64-bits format:

  1. Close Pro Tools.
  2. Using macOS Finder go to “~/Library/Preferences/Avid/Pro Tools/” (without the quotes).
  3. Manually delete the InstalledAAXPlugIns file (to force a complete new plug-ins scan).
  4. Re-open Pro Tools.

Windows and AAX 64-bits format:

  1. Close Pro Tools.
  2. Press Windows key plus R.
  3. Enter “C:\Users\%username%\AppData\Roaming\Avid\Pro Tools\” (without the quotes), and click on OK.
  4. Manually delete the InstalledAAXPlugIns file (to force a complete new plug-ins scan).
  5. Re-open Pro Tools.

After deleting the plug-ins cache file, on the next run, Pro Tools will re-scan all of your AAX plug-ins, and depending on the number of AAX plug-ins installed, the process may take several minutes.

macOS and VST2, VST3, and AU formats:

  1. Close Live.
  2. Using macOS Finder go to “~/Library/Preferences/Ableton/Live x.x.x/” (without the quotes). For example, if you are running Live 10.10 the complete path should be: “~/Library/Preferences/Ableton/Live 10.1.0/” (without the quotes).
  3. Manually delete the Preferences.cfg file.
  4. Manually delete the Undo folder.
  5. Manually delete the Template.als file (if present).
  6. Re-open Live.

Windows and VST2, and VST3 formats:

  1. Close Live.
  2. Press Windows key plus R.
  3. Enter “C:\Users\%username%\AppData\Roaming\Ableton\Live x.x.x\” (without the quotes), and click on OK. For example, if you are running Live 10.10 the complete path should be: “C:\Users\%username%\AppData\Roaming\Ableton\Live 10.1.0\” (without the quotes).
  4. Manually delete the Preferences.cfg file.
  5. Manually delete the Undo folder.
  6. Manually delete the Template.als file (if present).
  7. Re-open Live.

After deleting the plug-ins cache files, on the next run, Live will re-scan all of your VST2/VST3/AU plug-ins, and depending on the number of VST2/VST3/AU plug-ins installed, the process may take several minutes.

macOS and VST2, VST3, and AU formats:

  1. Click on REAPER’s options.
  2. Click on show REAPER resource path in explorer/finder.
  3. Close REAPER.
  4. Manually delete the reaper-vstplugins64.ini file.
  5. Manually delete the reaper-auplugins64.ini file.
  6. Manually delete the reaper-auplugins64-bc.ini file.
  7. Re-open REAPER.

Windows and VST2, and VST3 formats:

  1. Click on REAPER’s options.
  2. Click on show REAPER resource path in explorer/finder.
  3. Close REAPER.
  4. Manually delete the reaper-vstplugins64.ini file.
  5. Re-open REAPER.

After deleting the plug-ins cache files, on the next run, REAPER will re-scan all of your VST2/VST3/AU plug-ins and depending on the number of VST2/VST3/AU plug-ins installed, the process may take several minutes.

Serial/License Number and Account Related Queries

  1. Kindly follow these steps to resolve this issue. This is a known issue on macOS.
  1. Close your DAW if its open.
  2. Open finder or make sure that your menu bar is using finder and not another application.
  3. In the Utilities folder that opens, double – click on Terminal
  4. In the Terminal Window: Copy-paste the code given below and Hit enter after entering it. (Let the process gets completed)

 

diskutil resetUserPermissions / `id -u`

  1. Close Terminal.
  2. Open your DAW – and search the plugin in the plugin list.
  3. In the Registration box, enter the serial number and make sure not to leave any blank space at the end of the serial number.
  4. Click on Register, and Restart your DAW, now it won’t ask you to register the plugin again. It will get registered successfully. 

Kindly make sure not leave any blank space at the end of the serial number.

If purchased from Beatskillz – Contact Support from the email ID which you used to purchase a product on our site, or mention us the email ID which you used.

If purchased from Third Party website – Contact Support along with receipt of your product purchase and serial number ( if available ). Without these two, we won’t be able to provide you the updated installer links.

All the links gets generated and sent instantly on your mail, If you cannot find the mail in your primary inbox, we request you to kindly check it in the Promotion tab or in Spam Folder. Some e-mail services incorrectly flag automated messages from servers and mark it as spam, or in the promotions folder.

If bought from Beatskillz – Contact Support from the email ID which you used to purchase product on our site, or mention us the email ID which you used.

If bought from Third Party website – Contact Support along with receipt of your product purchase and serial number ( if available ). Without these two, we wont be able to provide you the updated installer links.

Kindly delete your browser cookies before trying to login, or login in the incognito mode.

If you want to change the password of your profile, click on “Lost your password “,

if you are still unable to login, kindly Contact Support.

In order to create an account on our website, you have to make a purchase, account will automatically gets created once you purchase a product.

Contact Support along with the screenshot of the receipt of purchase and  the serial number ( Make sure to copy-paste them ), if you purchased our plugins from third party website ( Plugin Boutique, JRR Shop, Audio Deluxe, Don’t Crack, Reverb, AudioPlugin.Deals, VSTBuzz, etc ).

We require these for verification. Once you send us the Receipts and serial numbers, we will create a new account for you on our website, and the plugin in it, or will add the plugins in your existing account on our website.

NOTE: We have stopped adding the following plugins:

Synthwave Drums
Synthwave Keys
RetroKeys
RetroHIT
Soultastik Drums
Soultastik Keys
Dark Keys
Breakdance Drums
Bollywood Maharaja V1
Bollywood Maharaja V2
Slam Dawg
Slam XL
SampleX V1
SampleX V2
Reelight
Valvesque
Max1
DropX
That Thing
Bounce

We have stopped transferring / Re selling of our Products/License number.