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Quick answers
The questions we get most, solved.
Plugins & InstallHow to install the BOLLYX Content Folder
Download content folder, extract to your drive, open DAW, click gear icon in BollyX interface, select extracted "BollyX" folder location, restart plugin.
Plugins & InstallHow to install the Sound Content on Sequel 2?
Download and extract content folder. Click gear icon in Sequel interface to select "Sequel2" folder location. For Windows users: ensure write/read permissions before moving files; delete "sequel2_settings" from Documents to reset. For macOS: delete "sequel2_settings" from Documents folder to reset.
Plugins & InstallHow to Install the Sound Content on Vinylistik?
Download and extract content folder. Click gear icon in Vinylistik interface, select "Vinylistik" folder. Windows users: verify write/read permissions before moving; delete "Vinylistik_settings" from Documents to reset. macOS users: delete "Vinylistik_settings" from Documents to reset.
Plugins & InstallPlugin not showing in the DAW after installation (Windows)
Install the latest Visual C++ Redistributable from Microsoft, then restart your system.
Plugins & InstallPlugin invalid in Logic Pro X after installation
Restart your Mac, launch Logic Pro X, go to Preferences → Plug-In Manager, locate the BeatSkillz product, click "Reset & Rescan Selection."
Plugins & InstallVST2 version not available
VST2 support for developers has been discontinued by Steinberg. All our plugins are now VST3, AU, and AAX. If your DAW requires VST2, consider using a third-party wrapper plugin.
Orders & PaymentWhich are the current payment methods?
We accept PayPal, Debit Cards, Credit Cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay. All payment processing is handled securely through PayPal and Stripe.
Orders & PaymentMy discount coupon does not work
Common reasons: you're not logged in, incorrect coupon code syntax, maximum uses reached, coupon expired, already used on your account, product is already on sale, or the product is not included in the coupon's scope. Contact support if the issue persists.
Orders & PaymentBeatSkillz Education discount policy
We offer 10% off for current students and teachers in audio engineering, telecommunications, or music production. Submit a valid student or teacher ID to our support team. Cannot be combined with other promotions or used on upgrades and bundles.
TechnicalChoosing the most appropriate plug-in format
VST3 — Cubase, REAPER, Studio One, Ableton Live, FL Studio
AAX — Pro Tools 11+
AU — Logic Pro X
macOS supports VST3, AAX, and AU. Windows supports VST3 and AAX only.
TechnicalRe-setting the Logic Pro X plug-ins cache manually
Close Logic Pro X. Delete com.apple.audiounits.cache from ~/Library/Caches/AudioUnitCache/. Reopen Logic, then reboot your computer.
TechnicalRe-setting the Pro Tools plug-ins cache manually
macOS: Delete InstalledAAXPlugIns from ~/Library/Preferences/Avid/Pro Tools/
Windows: Delete the same file from C:\Users\[username]\AppData\Roaming\Avid\Pro Tools\
No answer found. Email us and we'll sort it out.
Still stuck?
Tell us your plugin, DAW and operating system and we'll take it from there.
support@beatskillz.com