FAQs

Send us your purchase receipt screenshot and the serial key of the plugin, and our support team will create a new account for you and will add latest updates links in your account’s download section.

Unfortunately, we currently do not have updates for Catalina and cannot promise the approximate date for the update release.

Beatfactory Drums plugin is currently discontinued.

In order to create a new account on a website, you need to purchase our product. The account will automatically get created once you purchase any product from our website.

Kindly send us a copy of purchase receipt to our support team and we will send you the extracted installers/Files,

Or Kindly follow this link to resolve these issues

http://recoverit.wondershare.com/file-repair/archive-utility-error-1.html

Kindly send us the screenshot of the purchase receipt at support@beatskillz.com, and our support team will create a new account for you.

Kindly install the the stereo version of the plugin or if you want to use the multi-output version then you must create multi-channel outputs in your DAW ( Kindly refer to your DAW manual on how to create a multi-channel output.

Subscribe to our newsletter for all the latest updates and news.

In order to receive the student discount coupon kindly send us your student ID or letter of admission.

Note: The student discount coupon will only work if there is no sale going on our website or any specific product.

Slam Pro, Valvesque, MAX1

After purchasing the plugin, you will be sent a mail containing the license code for you. Open the plugin, and the authorization window will pop-up. In this window there is a field for serial code, please enter or paste the serial code in this field. The window also has a field for registered email address, In this field , please enter your paypal email address or your email on the beatskillz website. This will enable the plugin to work in Full mode instead of trial.

Sometime the automatic emails that our system sends you upon purchase can end up in your spam folder, please check your spam folders once. Incase you still can’t find it, you can write to support, and they will immediately find your serial and email assigned to you upon purchase and re-send a mail to you manually.

Both the plugins are the same, the trial version works as a fully functional version for 15 days, and then will completely stop working or passing any audio. If you wish to continue using the plugin , you can purchase it from our website: https://beatskillz.com

Some of the plugins are processor heavy , as we are trying to make the highest quality plugins, some computers maybe underpowered to run many instances, and hence we recommend increasing your audio buffer size for 256- 512. See what works best.

This is unusual and can occur if for some reason the folder on mac or win where we store the presets is in “read-only” mode, and that needs to be changed to “read and write“ mode from the properties window of the folder. Below is listed the file path for presets on Mac OS X and Windows.

Mac OSX Presets file path:

/Users/username/Library/Application Support/BeatSkillz/Presets/SlamPro/
or
/Users/username/Library/Application Support/BeatSkillz/Presets/Valvesque

WIN Presets file path:

C:UsersusernameAppDataRoamingApplication SupportBeatskillzPresetsSlamPro
or
C:UsersusernameAppDataRoamingApplication SupportBeatskillzPresetsValvesque

Slam Dawg, That Thing, Bounce, DropX

After purchasing the plugin, you will be sent a mail containing the license code for you.Open the plugin, and the authorization window will pop-up. In this window there is a fieldfor serial code, please enter or paste the serial code in this field. This will enable theplugin to work in Full mode instead of trial. In trial mode the plugin will not pass signal andwill silence the sound intermittently.

Sometime the automatic emails that our system sends you upon purchase can end upin your spam folder, please check your spam folders once. Incase you still can’t find it,you can write to support, and they will immediately find your serial and email assigned toyou upon purchase and re-send a mail to you manually.

This is unusual and can occur if for some reason the folder on mac or win where we store the presets is in “read-only” mode, and that needs to be changed to “read and write“ mode from the properties window of the folder. Below is listed the file path for presets on Mac OS X and Windows.

Mac OSX Presets file path:

/Users/username/Music/Audio Music Apps/BeatSkillz/Presets/Bounce
or
/Users/username/Music/Audio Music Apps/BeatSkillz/Presets/DropX
or
/Users/username/Music/Audio Music Apps/BeatSkillz/Presets/thatThing
or
/Users/username/Music/Audio Music Apps/BeatSkillz Presets/SlamDawg

WIN Presets file path:

C:UsersUsernameDocumentsBeatSkillz PresetsSlamDawg
or
C:UsersUsernameDocumentsBeatSkillz PresetsThatThing
or
C:UsersUsernameDocumentsBeatSkillz PresetsDropX
or
C:UsersUsernameDocumentsBeatSkillz PresetsSlamDawg
or
C:UsersUsernameDocumentsBeatSkillz PresetsBounce

Bollywood Maharaja (1& 2), Retro Hit, Retro Kz

There is no serial code required for these Virtual Instruments, just install and start using them.

This is an issue with Logic, we are working on a fix, it works perfectly with all other DAWS.

Currently these plugins only have a stereo out, but Multi Out versions are planned, andwill given to all customers for free when we finished developing them.